RETURNS, REFUNDS, AND REPLACEMENTS

 

Returns are applicable only on orders shipped within India.

 

We only accept returns if the product is defective or damaged and in an unused condition.

 

If you have received a damaged product, please write to us at info@familyscript.com to facilitate the return or exchange of the product within 24 - 48 hours of receiving the order. We ask that you include images of the product showing the damage to help our quality control team authenticate the damage claim. Once approved, we will replace the product.

 

Returns/refunds/replacements are not applicable on orders placed during the Sale period.

 

For customized orders, no returns or exchanges are applicable. 

 

Sets

 

If you have received a damaged product that is part of a set, please note the entire set will have to be returned for an exchange or refund. So, we ask that you keep the entire set intact to ensure an easy return process. 

 

CANCELLATION

 

We do not accept any cancellation requests.

 

CHANGES IN YOUR ORDER INFORMATION

 

If you have entered an incorrect PIN code or contact number, please write to us at info@familyscript.com to rectify the issue. Please note that we can update the correct code or number only if the order has not been processed by our shipping partner (until the status of the order remains unfulfilled).